Actively seek out external learnings, best practise across our industry and other industries. Develop an understanding of the regulatory and compliance landscape that we operate in is essential. Gain experience of card Payment scheme compliance- and the impact analysis and management of Visa & Mastercard mandates and rules through to implementation of appropriate solutions. Think strategically about our business and customers, to maintain compliance and service TSB’s customer’s needs. Experience of Apple Pay/Google Pay technical, commercial and contractual obligations. Experience of building and maintaining complex IT relationships. Providing support in resolving issues for live customers related to processor and scheme environments. Sound technical background connected with card payment processes and associated processors. Negotiation skills, demonstrates the ability to successfully manage the contract lifecycle. Understanding of card payment tokenisation. “We remain committed to our branch network and will retain one of the largest in the UK. This means having the right balance between branches on the high street and our digital platforms. “We are reshaping our business to transform the customer experience and set us up for the future. The bank has said it will introduce 100 mobile advisors to provide additional support to communities where branches are closing.ĭebbie Crosbie, chief executive of TSB, said: “Closing any of our branches is never an easy decision, but our customers are banking differently. TSB has said data showing a 17 per cent reduction in the number of overall transactions in its branches in the last two years was behind its latest shake-up, with 2.5million customers now choosing to bank online.īosses also highlighted the rate of customer registrations for the TSB mobile app is now at almost 4,000 a day. Sadly, more often than not, they have still decided to close.” Since becoming an MP I have urged many branches across Renfrewshire to remain open. “Statistics earlier this year showed that over half of Renfrewshire’s local bank branches have closed in the last decade. It isn’t right making them have to travel several miles to access money. “Elderly and vulnerable people are more likely to use a bank branch. Paisley and Renfrewshire South MP Mhairi Black, who represents Johnstone, said: "This is really concerning news for staff at a time when we are already seeing predicted mass unemployment. Since 2016, Renfrew has lost its Santander, Clydesdale and RBS branches, while the Clydesdale site in Johnstone has also shut down. TSB will shut its branches in Johnstone's Rankine Street and Renfrew's Canal Street next year, it has been announced (Image: DAILY RECORD) “It is long past time the UK Government used its powers to bring the big banks to heel and remind them of their responsibilities to local communities." "We already have a major issue in Renfrewshire with access to cash and pay to use ATMs, and removing options from more people will increase the dependence on these costly machines. “If our local businesses are to rebuild for the future they need access to local banking facilities and the continued attacks on branch networks by the big banks are a major obstacle in that rebuilding process. "That’s why I’ll be writing to the chief executive of TSB asking for an urgent meeting to discuss their plans and the impact they’ll have on my constituency. He said: “In Renfrewshire we know more than most the impact bank closures can have on local communities. Renfrew schools to receive £3,500 each to splash on new playground gear. 
Gavin Newlands, MP for Paisley and Renfrewshire North, said he will be writing to chief executive Debbie Crosbie and asking for an urgent meeting to discuss the drastic plans. It is understood 73 of the closures will be in Scotland.īosses said the dramatic move has been driven by a "shift in customer behaviour", including a huge reduction in the number of people using high street branches and instead opting for online banking. It comes after the company already announced 82 sites for closure last November meaning that, from the end of next year, the bank will have just 290 branches - down from more than 600 in 2013 when it relaunched in a spin-off from Lloyd's Banking Group.
The bank has confirmed it intends to close its bases in Johnstone and Renfrew next year as part of major plans to shut 164 branches across the UK and cut 969 jobs. Two TSB branches are set to shut in Renfrewshire as part of the bank's latest raft of closures.
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